Throughout the COVID-19 lockdown GOSS Interactive have been at the forefront when it comes to helping their local authority clients support their residents.

Using GOSS technology, the likes of Gateshead Council and Dumfries and Galloway Council have been able to provide their communities with ongoing support during the lockdown, with some clients even finding new ways to use existing digital services and solutions.

For example, Dumfries and Galloway Council using their GOSS Digital Platform solution, rapidly built and deployed a brand new COVID-19 support website. The aim of which is to provide a dedicated portal where Dumfries and Galloway residents can go to access all COVID-19 related information. The site is also accessible via the home page of Dumfries and Galloway Council’s main website and continues to be updated with new information relating to the ongoing pandemic.

Furthermore, other Scottish GOSS clients – Clackmannanshire Council were also able to repurpose their GOSS Bookings solution to help manage the sudden surge in demand for waste and recycling centres when lockdown measures began to ease. Using bookable time-slots, Clackmannanshire residents were able to book a slot to dispose of their waste. Additionally, using the bookings solution also permits the up to a maximum of 5 vehicles allowed into recycling centres during each 10-minute slot, which helped control the flow of traffic and improve overall customer experience.

Finally, north-eastern GOSS clients Gateshead Council were hard at work during the start of the lockdown producing new forms their residents could use to request support or to volunteer their assistance to those requesting support. With this in mind, Gateshead have managed to build a variety of dashboards capable of monitor the number of requests, the location of requests, the type of requests and their urgency in order to better allocate volunteers and resources for those vulnerable residents needing support.

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